---
title: Common Issues
description: "This guide will help you fixing the most common problems you can face when using HC-Chat. If none of those hints work for you don't hesitate to contact us via Discord or E-Mail. ## Source not added Make sure you…"
url: "https://help.hc-streaming.com/docs/common-issues/"
updated: "2022-08-18"
category: "HC-Chat"
---

# Common Issues

This guide will help you fixing the most common problems you can face when using HC-Chat. If none of those hints work for you don't hesitate to contact us via Discord or E-Mail.

## Source not added

Make sure you added the HC-Chat Source on top of every scene you're using. This can be done by clicking the '+' Icon.

![](https://help.hc-streaming.com/wp-content/uploads/2022/08/image-1.png)

## Wrong/ no board assigned to source

By double clicking the source you can define which board the source should use. Make sure to assign the correct one. Multiple boards require multiple sources.

![](https://help.hc-streaming.com/wp-content/uploads/2022/08/image-2-1024x695.png)

## Timeout

When testing your commands don't forget that the timeouts are still active. If you fire a command for testing purposes and that commands timeout is set to 60 minutes it won't show until an hour is over.

![](https://help.hc-streaming.com/wp-content/uploads/2022/08/image-3.png)

Therefore it's recommended to use a timeout of 0 while testing.

## Board/ Entries are disabled

Make sure you have not disabled them by checking whether the boards or the entries are grayed out.

## Debugging Menu

Within the settings you can enable the debugging option which will show additional data on your source.

![](https://help.hc-streaming.com/wp-content/uploads/2022/08/image-4.png)

This helps you to identify if everything is correct. Each command should also add an entry to the debug view (unless no timeout is active)

![](https://help.hc-streaming.com/wp-content/uploads/2022/08/image-5.png)